David Smith was the person I spoke over the phone to. He was very genuine and trying to go back and forth to talk to the manager so I can get a better deal. After I got the deal I wanted, I met up with Joseph. He is so funny and show me the car. He clean the inside and the outside of the car and presented the car in such a professional way. After I finished up with Juan at finance, I love his laugh by the way. We then get our brand new and clean car. Chris in the end showed me some of the cool gigs of the Honda Civic sedan 4 Touring. Especially turning on the car without having to be physically inside the car. Oh my gah and so much more. Let just say I had the best experience at Downey. They deserve this 5 stars review. Thank you guys for everything.
(Translated by Google) Muchisisimas thanks for all your help. I will definitely recommend to my family and friends.(Original) Muchisisimas gracias por toda su ayuda. Definitivamente los voy a recomendar a mis familiares y amigos.
Bought my 2017 Honda Accord from here at the beginning of September during their Labor Day Weekend Sales. Had such a good experience, no complaints! Hassan Hijazi helped us out & got us to test drive the new car & trade in our old one. Him & Mel who helped us settle all the paperwork at the end were amazing! I've had my car for a little over a month & I love it! So happy I chose to come here. Highly recommend 🙂
What an incredible difference in customer treatment versus my previous experience (see previous Honda review). Key points:* Great customer service from Hector and Joseph. They treated my family and I with dignity and respect. We couldn't agree on numbers, but they made sure to negotiate and give me feedback. * They took us to their separate lot to look for the specific car that I wanted. Devoted time to make sure we had what we were looking for. * The reason for 4 and not 5 stars was because I feel like they are limited with their inventory. They only had 1 option for the car I wanted. * They offered a different model, which I wasn't in the market for, but the incentives and features of the car were superb. They gave me a great deal that was within budget. * Check them out, you won't regret it!
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